Cancel Dropbox online or by phone
Dropbox's own pages describe cancelling online and by mail.
These notes may vary by plan, billing provider, location, and contract. Check the linked sources before acting. ExitTerms does not submit cancellation requests or provide legal advice.
A phone path is not stated on the pages we read. An online or in-app path is described below.
Ways the company’s page describes
- OnlineDescribed
- AppNot stated
- PhoneNot stated
- MailDescribed
- In personNot stated
Online
- Log in to dropbox.com.
- Click your avatar in the bottom-left corner, then Manage account.
- Click Cancel plan at the bottom of the page.
- Select a reason, then follow the prompts. An email confirms the cancellation.
- The page says you can cancel by physical mail if you cannot cancel online.
- The page lists what to include: your name, account email and payment details.
- US, Canada and Mexico: send it to the address shown.
The page says mail takes longer than cancelling online.
Not stated on the pages we read: app, phone, in person.
The fee, if the page states one, is on Dropbox cancellation fee. Scope and the review note are on the full entry.
More in this group: Software subscription cancellation.
Sources
Review status: one editorial review completed on . Second review pending.